eH's professional team teleworks from home and hardly comes to office,
only the admin team and the ED are in the admin office in KL. During
your internship, you will be trained as a knowledge worker, therefore
your ability to organize email information (email and document), folders (e.g, email folders in Outlook and project folders in C or D drive) is essential for effectiveness. Productivity is a measurement of your
performance.
We all use email heavily in the office, please do note
that:
1. Email discussion can be very short and factual, devoid of
expressions and emotions. Depending on the writing skills, facts/ issues and
who write to whom on what, sometimes email can sound 'offensive' but the
sender does not mean it. This is especially true when the sender is the
'supervisor' or the 'monitoring/performance evaluator'.
2. Don't take
things personally, talk face to-face or phone if you feel 'offended'. Clarify
with the other party, and most of all, take a 'willing to learn' attitude
from the eH team.
3. Some of us have a lot of email daily. So naturally,
we have to be fast and short in email reverts without all the
niceties.
4. When yourr supervisor/team leader sends email with tasks
assigned to you or information to compile into a manual/document or for
follow-up, and you have no time to do the task yet, file the email and
attachment properly in relevant folders so that you can retrieve it when it
is time to act on the task. Never leave hundreds of email in the inbox and
then look for a particular email by clicking onto hundreds of email from a
sender as this will be a big waste of time
5. When an email thread
for discussion drags on for a while and you are supposed to be working on the
issue, file it in a folder so that you can compile infor, organize relevant
issues into categories and produce a working document for yourself or your
team.
